Refund policy

Easy Liquor Wholesaler

Due to the regulated nature of alcohol sales in Australia, Easy Liquor Wholesaler maintains a strict return and refund policy.

Final Sale Policy

All sales are final, except where required under Australian Consumer Law (ACL). We do not accept returns or refunds for change of mind, including but not limited to:

  • Incorrect product selection

  • Incorrect quantities

  • Ordering errors made by the customer

Faulty or Incorrect Products

A refund or replacement will only be considered where:

  • The product is faulty or unfit for consumption at the time of delivery; or

  • An incorrect product was supplied by Easy Liquor Wholesaler

To be eligible:

  • Claims must be submitted within 24 hours of delivery

  • Products must be unopened and unused

  • Clear photographic evidence and proof of purchase must be provided

Claims submitted outside this timeframe will not be accepted.

To start a return, you can contact us at easyliquorwholesaler@gmail.com. Please note that returns will need to be sent to the following address: G19/35 EAST STREET GRANVILLE NSW 2142

Non-Returnable Items

We do not accept returns for:

  • Opened or partially consumed products

  • Products damaged due to improper handling or storage after delivery

  • Clearance or discounted items

  • Products returned without prior written approval

Wholesale Orders

All wholesale orders are considered final sale. Customers are responsible for confirming order accuracy prior to checkout.

NSW Liquor Compliance

Easy Liquor Wholesaler operates in accordance with the Liquor Act 2007 (NSW). Alcohol cannot be returned once it has left our control, except where the product is faulty or incorrectly supplied, as permitted by law.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, please contact us at easyliquorwholesaler@gmail.com.